Job Description
- Accomplish all duties of the customer service department.
- Supervise customer service representatives to ensure that all tasks are completed correctly and efficiently, as well as to ensure that all aspects of the customer service team are well established.
- Accountable for the creation and implementation of training programs for all customer service representatives.
- When the superior is not available, serve as the customer service manager.
- Monitor all jobs related to customer service to ensure that all tasks are completed correctly and efficiently.
- Receive inquiries and track orders from start to finish.
- Receipt of customer feedback on quality; collaboration between customer and factory to find a proper solution.
- Support all related departments develop new samples and projects
- The goal is to increase sales by providing excellent customer services.
- This position is responsible for reporting all activities related to the jobs assigned to CEO.