Manage, drive, and take full accountability for department operations and performance in order to achieve the targets and business plan of the company. Ensure products meet quality standards, compliance requirements, and customer/international expectations, while leading continuous improvement to support company business objectives.

Management Role:

• Plan, organize, and drive department operations to align with company business objectives and achieve KPIs.
• Develop departmental systems (SOPs, policies, ERP integration) and lead continuous improvement projects.
• Manage budget, control operating expenses, and allocate resources effectively.
• Lead, train, and develop subordinates while building a collaborative, high-performing team culture.
• Assess risks, solve operational challenges, and deliver comprehensive department performance reports.

Quality Assurance:

• Develop and maintain quality standards, tolerances, lab testing, compliance requirements, PPS, and customer claim handling.
• Hold full authority to stop production lines if quality requirements are not met.
• Organize the creation of product and quality standards prior to 1st cutting/initial production.
• Organize the development of standard processes and work instructions for all high-risk operational steps.
• Set acceptable production tolerances applicable to both in-house manufacturing and subcontractors.
• Provide decisions and technical solutions for quality standard issues arising in daily production.

Quality Control:

• Oversee QC activities across all production stages, including finishing, fitting, final inspection, and export packing.
• Manage quality audits, inspections, and corrective actions for both in-house production, suppliers, and subcontractors.
• Review daily workloads to ensure equitable distribution of inspection tasks among QC inspectors.
• Analyze quality statistics and promptly report critical issues affecting productivity, output, or shipments to the direct director.
• Drive continuous improvement by leading quality projects and collaborating closely with production and engineering teams.

• Vietnamese or Expat, aged 30–55, with a professional, assertive, and high-integrity leadership mindset.
• Degree in Engineering, Technical disciplines, or Furniture Design, proficient in AutoCAD and ERP systems.
• Minimum 10 years of experience in export high-end furniture manufacturing and QA/QC management.
• Deep knowledge of high-end materials (wood, metal, leather, upholstery) and finishing standards.
• Strong expertise in BOM systems, costing, time & motion study (TMS), and quality control processes.
• Excellent bilingual communication (English & Vietnamese), presentation, and interpersonal skills.
• Proven leadership ability to manage high-pressure deadlines, train teams, and make critical strategic decisions.